Exchanges & Returns
How to make an exchange?
Fill it out and send it back to us. We are going to contact you as soon as the parcel arrives.
Exchange - form
Can I return my order and get my money back?
You can return your goods within 14 days.
** Alle im Dezember erworbenen Produkte können 30 Tage lang umgetauscht werden.
Items on Sale or items purchased using a promotional Code are eligible for store credit only.
- You must send back the goods in ist original packaging.
- We do not take back damaged goods.
- Please make sure to fix the necklace in its box. Our company reserves the right to either send back the necklace in case of entangling or charge 10 Euro fee for disassembling the necklace.
- We do not accept the return of earrings for reasons of hygiene and safety.
- We do not take back ripped necklaces. When buying our products the customer must be aware of the fact, that necklaces are very thin and that there is the risk of ripping when wearing it. Please understand that we are not responsible for this case.
If any return does not meet the above requirements, the return will not be accepted and will be immediately returned to you. We reserve the right to refuse any return due to signs of wear, misuse, or alterations.
The buyer must overtake the cost for returns.
It is your choice how to send the jewelry to us - with tracking number or without. Luilu doesn’t take any responsibility for items lost.
It is your responsibility to make sure the parcel contains all the necessary information:
Invoice number, Name, Address
If you have any questions please contact us: email@example.com
Luilu I Händelstraße 12 I 50674 Cologne / Germany